Help

How may I contact the shop.adidasgolf.com Customer Service team?

You may reach one of our friendly customer service agents three different ways:

1. Email: You may send us an email to customer.service@adidasgolf.com or use our simple and fast Contact Form. We aspire to respond to all messages within 24 hours.
   
2. Telephone: Our Consumer Line is available at 1-866-530-TMAG Monday through Friday from 9am to 6pm Pacific Time.

TIP: To quickly search this page for terms you are looking for, press F4 on your keyboard to enter your search term(s).

FAQ Sections
1. Browsing the Store
2. Orders
3. Products
4. Privacy
5. Technical

FAQ Section 1. Browsing the Store

1. How do I browse your product selection?
2. You have so many products. How can I narrow the selections down a little?
3. How do I add something to my shopping cart?
4. How do I change something that I put in my shopping cart?
5. How do I delete/remove something from my shopping cart?
6. How do I view the contents of my shopping cart?
7. How do I save the items in my shopping cart so I don't have to pick them all out again later?
8. I'm looking for an non-golf adidas products. Where are they?

1. How do I browse your product selection?

To view our products, first click once on one of the four high-level categories at the top left-hand side of the screen:
* Men
* Women
* Youth
* Accessories

After you click on one of these high-level categories, a sub-menu will appear to the immediate right of your selection. For example, if you click "Men" the following sub-menu options will appear:
* Footwear
* Tops
* Bottoms
* Outerwear

To see our product selection, simply click once on one of the sub-menu options and the products will appear below.

2. You have so many products. How can I narrow the selections down a little?

Once you have selected a sub-menu (see above), we have created helpful filters on the left-hand side of the page. For example, in footwear, you are able to filter the list of products using the following filters:
* Style
* Series
* Width

Simply click on the arrow next to "SELECT" on the filters to narrow the product selection accordingly.

Another option is to use the search box at the top left-hand side, or click on the advanced search option underneath the search box.

3. How do I add something to my shopping cart?

When you find something and would like to add it to your cart, select the size, color (if there is an option), and enter the quantity you want to order, then click on the "Add to Cart" button. That's all there is to it.

4. How do I change something that I put in my shopping cart?

Once an item is in your shopping cart, you may change the quantity and click the "Update Qty." button. If you need to change the size or color, you need to remove the product and select it again from the appropriate product page with the correct size or color.

A handy shortcut is to click on the product name in the shopping cart, which will take you back to product page, where you can add a different color and/or size to the shopping cart. Once back in the shopping cart, you may remove the unwanted item.

5. How do I delete/remove something from my shopping cart?

If you decide that you don't want something that you've put into your cart, click on the "Remove" link next to the item in your cart, and the item will be removed.

6. How do I view the contents of my shopping cart?

To access your shopping cart, click on "CART" that is located at the top right-hand side of the screen.

7. How do I save the items in my shopping cart so I don't have to pick them all out again later?

Your shopping cart will be saved for a few days automatically, unless you erase your cookies.

Please note that storing items in your shopping cart does not guarantee the items will be available for purchase when you return to purchase them, as inventory availability changes all the time.

8. I'm looking for an non-golf adidas products. Where are they?

Please visit our sister store at thestore.adidas.com for all non-golf adidas products.

If we did not answer your question, please Contact Us.

FAQ Section 2. Orders

1. May I order products from your website or over the telephone?
2. Do you offer gift-wrapping services?
3. May I have part of my order sent to me and the rest of my order sent to someone else?
4. May I buy a gift certificate to your store?
5. You ask for my email address and telephone number when I make a purchase. Why do you want them?
6. May I cancel my order if you haven't shipped it yet?
7. What carrier do you use and what delivery options do you offer?
8. Do you deliver to Alaska and Hawaii?
9. What are your shipping charges?
10. Do you ship to international or FPO/APO addresses?
11. Do you deliver to PO Boxes?
12. Do you offer weekend delivery?
13. When will my order ship?
14. How do I track my order?
15. Why can't I see my tracking information on ups.com?
16. Why do I have more than one tracking number?
17. What is your return policy?
18. How do I process a return?
19. What about an exchange?
20. If I bought something at another store, can I return it shop.adidasgolf.com?
21. Where should I ship my return?
22. I sent my return back to you. How long until I get my money back?
23. Who gets the credit if I send an order to someone and s/he returns it?
24. How do I submit my order when I'm done shopping?
25. When I'm viewing my shopping cart, I see the message, "Yahoo! Wallet users may be asked for security password during checkout." What is a Yahoo! Wallet?
26. Can I save my credit card information so I don't have to enter it the next time I want to place an order?
27. What is the checkout process? How do I review my order before I submit my payment?
28. What payment methods do you accept?

1. May I order products from your website or over the telephone?

Yes, you may order products safely and securely from our website or over the telephone by calling our Consumer Line at 1-866-530-TMAG Monday through Friday from 9am to 6pm Pacific Time.

2. Do you offer gift-wrapping services?

We do not offer that service at this time, but would love to hear from you if you would use the service. Please send us an email to customer.service@adidasgolf.com or use our simple and fast Contact Form.

3. May I have part of my order sent to me and the rest of my order sent to someone else?

We're sorry, but we are not able to split shipments. Please place separate orders.

4. May I buy a gift certificate to your store?

Not yet, but we're planning to offer this service in the very near future.

5. You ask for my email address and telephone number when I make a purchase. Why do you want them?

After you place an order, sometimes we have questions that we must have answered related to billing or shipping issues, before we can ship your order. In these cases, we try to contact you via email first, then via telephone.

6. May I cancel my order if you haven't shipped it yet?

We're sorry, but we can't cancel your order, even if it hasn't shipped yet. Once your order is placed, it begins to go through our automated fulfillment process to provide you the fastest method for delivering orders. We apologize for any inconvenience, and we hope that in the majority of cases, our faster processing times work to your advantage.

If you have questions about your order or need to process a return, please Contact Us.

7. What carrier do you use and what delivery options do you offer?

Our only carrier is UPS and we offer four shipping options:
* UPS Ground
* UPS 3 Day Select
* UPS 2nd Day Air™
* UPS Next Day Air™

Most of our products are shipped from Duncan, South Carolina, so UPS Ground shipping times could vary from one to seven days (in addition to order processing time), based on your location. Other shipments may originate from Carlsbad, California, so your order may arrive in more than one box and on separate days.

8. Do you deliver to Alaska and Hawaii?

Yes, we do, but only via UPS 2nd Day Air™ or UPS Next Day Air™.

9. What are your shipping charges?

UPS Ground shipping is always free at shop.adidasgolf.com. Below is our complete rate table:

Region	Items	UPS Ground	UPS 3 Day Select	UPS 2 Day Air (End of Day)	UPS Next Day Air (Before 10:30am*)
Continental 48 States	First Item (Except Golf Bags)	Free	$8	$12	$15
	Each Additional	Free	+$1	+$2	+$3
Golf Bags	Each Golf Bag	Free	$15	$20	$35
AK & HI	Not Available	Not Available	Not Available	Add $10 to the first item(or golf bag)costs

10. Do you ship to international or FPO/APO addresses?

We're sorry, but we cannot ship outside the United States or to APO/FPO addresses at this time. We apologize for any inconvenience this may cause.

11. Do you deliver to PO Boxes?

We're sorry, but UPS does not deliver to PO Boxes. We apologize for any inconvenience this may cause.

12. Do you offer weekend delivery?

We're sorry, but we do not offer weekend delivery at this time. We apologize for any inconvenience this may cause.

13. When will my order ship?

Provided we have no problems processing payment and your shipping address is not a PO/APO/FPO Box, all orders placed today should ship within 3-5 business days. We do not ship orders on weekends or national holidays. You will receive an email message from us with a UPS tracking number when your order ships.

On occasion we may discover an inventory problem when trying to fulfill your order. If this occurs, we will attempt to contact you within one business day to discuss options.

14. How do I track my order?

You may track your order by entering the UPS tracking number we email you at ups.com . This takes you to the UPS website where you can find the most up-to-date delivery information available.

15. Why can't I see my tracking information on ups.com?

Until UPS updates their computer with your tracking information, you can't track your order via the web. However, UPS usually updates their information within a few hours, or a maximum of one business day of the time that we send the email to you.

16. Why do I have more than one tracking number?

Sometimes we have to package orders in more than one box. Each box that we ship to you will have its own tracking number.

17. What is your return policy?

Your complete satisfaction is very important to us. If you find that the adidas GOLF products you purchased from our website, shop.adidasgolf.com, don't perform to your needs (subject to normal wear and tear), you may return your items for exchange or refund. If you receive a damaged or defective item from us, we will replace the product at no additional cost to you.

We apologize, but we are not able to accept returns of products purchased from adidas GOLF retailers.

18. How do I process a return?

Click Here

We have set up an on-line returns option for any purchase on shop.adidasgolf.com. You will need your order number or the email address that you had your order confirmation sent to. We cannot accept returns for merchandise that was not purchased on shop.adidasgolf.com.

To visit our on-line returns page, click here.
OR
Please call our Consumer Line at 1-866-530-TMAG to begin the return process. Our friendly representatives are available Monday through Friday from 9am to 6pm Pacific Time.

Upon receipt and verification of your return, we will issue a credit to your credit/debit card account for product returned (less the original shipping cost, if any, unless the item you received was damaged in transit or was defective). Individual bank policies will dictate when the net amount is credited to your account.

All unauthorized returns not following the procedures outlined above will be returned to sender, a credit will not be issued, and we are not responsible for merchandise returned outside these procedures.

19. What about an exchange?

To simplest way to exchange a product is to process a return for the product you don't want (see the question above), then visit shop.adidasgolf.com to purchase the replacement item. You may purchase the new item on your credit/debit card and once we receive and verify your return, we'll grant you a credit for it.

20. If I bought something at another store, can I return it shop.adidasgolf.com?

We're sorry, but shop.adidasgolf.com is not able to return or exchange merchandise obtained from a retailer other than shop.adidasgolf.com. To return products purchased at another store, please return the product to the retail location where it was purchased. If you're having trouble getting an authorized adidas GOLF retailer to handle a return, please call our retailer relations specialists at 800-888-2582.

21. Where should I ship my return?

Remember that to process a return you must use the label that we send you in the mail if you request a return via telephone. The label has the proper address and routing information to ensure you get your credit as quickly as possible.

All unauthorized returns not following the procedures outlined above will be returned to sender, a credit will not be issued, and we are not responsible for merchandise returned outside these procedures.

22. I sent my return back to you. How long until I get my money back?

Please allow a minimum of 14 days for us to receive and process your return. Depending on weekends and holidays, items sent via UPS Ground shipping can take nine days to reach our facility, then we must validate and process your return. We'll notify you via email once we've received and processed the returned item(s). We'll credit or refund the value of the merchandise total and any taxes you were charged, but not for any original shipping costs. You will not be charged for the return freight.

Upon receipt and verification of your return, we will issue a credit to your credit/debit card account for product returned plus taxes you paid (less the original shipping cost, if any, unless the item you received was damaged in transit or was defective). Individual bank policies will dictate when the net amount is credited to your account.

23. Who gets the credit if I send an order to someone and s/he returns it?

If you send someone a gift, such as a pair of shoes, and s/he returns the gift, the credit for the gift goes to your credit/debit card.

24. How do I submit my order when I'm done shopping?

When you've finished shopping, click on the "Check Out" button in the lower right corner of your screen. From there, you'll be guided through the simple checkout process.

25. When I'm viewing my shopping cart, I see the message, "Yahoo! Wallet users may be asked for security password during checkout." What is a Yahoo! Wallet?

Yahoo! Wallet is a free service provided by Yahoo! that securely saves your credit card, shipping and billing information so you don't have to re-enter it each time you shop at shop.adidasgolf.com or thousands of leading online merchants. You can signup during checkout or anytime at wallet.yahoo.com.

26. Can I save my credit card information so I don't have to enter it the next time I want to place an order?

Yes, to save your credit card information, as well as your shipping and billing information, for future use by signing up for the free and secure Yahoo! Wallet service. Learn more at wallet.yahoo.com.

27. What is the checkout process? How do I review my order before I submit my payment?

You can see your entire order on our "Review & Submit" page before your credit/debit card is charged.

28. What payment methods do you accept?

We accept Visa and MasterCard credit and debit cards, as well as American Express, Discover, and Diner's Club.

If we did not answer your question, please Contact Us.

FAQ Section 3. Products

1. How do I know what clothing size will fit me?
2. What technologies does adidas use?
3. Why don't the colors I see on the website match the colors on the shoes and clothes that I received?
4. Why don't you carry the same stuff other stores carry?
5. You're out of stock in what I want. When you will have more in stock?
6. I can buy adidas GOLF products at other sites, so why don't you have them in stock?
7. How do I find an adidas product if you don't sell it on shop.adidasgolf.com?
8. Do you take backorders on products that you don't have in stock?
9. Why do you have some products that say "Coming Soon?"
10. What does "Pre-buy" mean?
11. What if I don't like the product after I receive it? What is your Satisfaction Guarantee?
12. Do you offer additional footwear width options?
13. What is the size conversion from Men's shoes to Women's shoes?
14. What is the size conversion from Youth shoes to men's and women's shoes?
15. What is the waterproof warranty on your shoes?
16. I have a warranty claim. How do I begin?

1. How do I know what clothing size will fit me?

We have a Sizing Guide that will help you decide which size will fit you best. The Sizing Guide for footwear even features a printable guide that you place your foot on to find your size for adidas GOLF footwear.

If you receive the product and it's the wrong size, you can send it back and order it again in a different size. We'll gladly credit you the full merchandise price, less the original shipping cost.

2. What technologies does adidas use?

The technologies that we use in our footwear and apparel are highlighted on each product's information page. If you click on the technology logo a new page will open that explains the technology and how it differentiates adidas GOLF products from everything else.

3. Why don't the colors I see on the website match the colors on the shoes and clothes that I received?

All monitors have different color settings and that may affect how color appears your screen. The color settings may be why your merchandise may appear differently on the web than the merchandise you received.

If you receive the product and you don't care for the color, you can send it back and order it again in a different color. We'll gladly credit you the full merchandise price, less the original shipping cost.

4. Why don't you carry the same stuff other stores carry?

shop.adidasgolf.com offers the latest and greatest gear that adidas GOLF has to offer, but it's impossible for us to carry every item that we make. Sometimes we sell out of products because our retailers have purchased our entire available inventory.

If we don't have what you are looking for on shop.adidasgolf.com, you may use our Retail Locator to find an authorized adidas GOLF retailer in your area, or Contact Us and we'll do our absolute best to find a substitute product for you.

5. You're out of stock in what I want. When you will have more in stock?

If something is out of stock on shop.adidasgolf.com, you have a couple of options. You may use our Store Finder to find an authorized adidas GOLF retailer in your area that may have the product in stock, or Contact Us and we'll let you know if and when we expect more inventory of that item. If we aren't expecting any more inventory from the factory, we'll do our absolute best to find a similar product for you.

6. I can buy adidas GOLF products at other sites, so why don't you have them in stock?

shop.adidasgolf.com offers the latest and greatest gear that adidas GOLF has to offer, but it's impossible for us to carry every item that we make. Sometimes we sell out of products because our retailers have purchased our entire available inventory.

Please Contact Us and we'll do our absolute best to find a substitute product for you.

7. How do I find an adidas product if you don't sell it on shop.adidasgolf.com?

To find an authorized adidas GOLF retailer in your area, please use our Store Finder.

8. Do you take backorders on products that you don't have in stock?

No, we don't take backorders because we carry the latest adidas GOLF products and we may not receive any more of a particular item from the factory. Often, if we took backorders, by the time we'd receive the shipment, we'd be selling something new. The only exception to this is when we have pre-buys for premiere products.

9. Why do you have some products that say "Coming Soon?"

We show "Coming Soon" for products that are going to arrive in our warehouse in the near future, so you can be aware of them and purchase them before we sell out.

10. What does "Pre-buy" mean?

Pre-buy means that you can purchase the product before we have stock of it so that you can be sure that one is reserved for you. Note that if you order a pre-buy product with a debit card, these funds may be unavailable to you (check with your bank).

11. What if I don't like the product after I receive it? What is your Satisfaction Guarantee?

Your complete satisfaction is very important to us. If you find that the adidas GOLF products you purchased from our website, shop.adidasgolf.com, don't perform to your needs (subject to normal wear and tear), you may return your items for exchange or refund. If you receive a damaged or defective item from us, we will replace the product at no additional cost to you.

12. Do you offer additional footwear width options?

Yes, on select styles. All shoes that are available in wide are indicated as such on the website. Our wides are the equivalent of an EEE width.

13. What is the size conversion from Men's shoes to Women's shoes?

Generally it's 1.5 sizes up. For example, a size 9 men's shoe is the equivalent of a size 10.5 women's shoe. For a more detailed fit, we have a Sizing Guide that will help you decide which size will fit you best. The Sizing Guide for footwear even features a printable tool that you place your foot over to find your size for adidas GOLF footwear.

14. What is the size conversion from Youth shoes to men's and women's shoes?

Here is a men's conversion example: a size 6 youth shoe is only one size smaller than a size 7 men's shoe. Here is a women's conversion example: a size 5.5 youth shoe is the equivalent to a size 7 women's shoe.

For a more detailed fit, we have a Sizing Guide that will help you decide which size will fit you best. The Sizing Guide for footwear even features a printable tool that you place your foot over to find your size for adidas GOLF footwear.

15. What is the waterproof warranty on your shoes?

Please refer to the individual product pages on our website, as the warranty varies for each model.

16. I have a warranty claim. How do I begin?

Please call our warranty specialists at 800-888-2582.

If we did not answer your question, please Contact Us.

FAQ Section 4. Privacy

1. What company operates this website?
2. Will you share my email address? What is this website's privacy policy?
3. What are this website's terms of use?
4. What about my security?

1. What company operates this website?

TMaG Interactive, LLC, the company that operates the shop.adidasgolf.com website, is a wholly-owned subsidiary of Taylor Made Golf Company, Inc. doing business as TaylorMade-adidas Golf Company ("TMaG"), and is located in the TMaG HQ offices at:

TMaG Interactive, LLC
5545 Fermi Court
Carlsbad, CA 92008
USA

We are a proud member of the San Diego branch of the Better Business Bureau and participate in the BBBOnLine Reliability Program. To review our record with the Better Business Bureau, please click here.

2. Will you share my email address? What is this website's privacy policy?

adidas GOLF adheres to the very highest standards of ethical practices in all of our operations and is dedicated to protecting the privacy of all visitors to our websites. Our privacy policy is simple: we don't sell, barter, give away, or rent your email address to any company outside of TaylorMade-adidas Golf or TMaG Interactive (the wholly-owned subsidiary that operates this website). We do have partners who assist us with processing, fulfillment and shipping of your order, and in those cases, those partners receive a name and shipping information so they can process and ship orders properly, but not your email address. Please review our complete Privacy Policy. If you have a question about our privacy policy, please send a message to abuse@tmag.com.

3. What are this website's terms of use?

Please review our complete website Terms and Conditions carefully before using this website. They were written by our attorneys and are designed to protect you as well as us. By using our site, you acknowledge that you have read, understood and agree to comply with these terms and conditions.

4. What about my security?

Your security is of utmost importance to us. shop.adidasgolf.com uses industry-standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information. Our security measures are also constantly reviewed and updated to ensure information received online is safe from unauthorized access and use. adidas GOLF is dedicated to protecting the privacy of all visitors to our website, so you can shop and browse with convenience and confidence.

An athlete can't play without confidence, and you shouldn't do business with a company that doesn't offer you complete confidence in its security practices. Our goal is to deliver.

If we did not answer your question, please Contact Us.

FAQ Section 5. Technical

1. My screen looks weird. How can I fix this?
2. The "Add to Cart" and "CART" buttons are not working properly - what's wrong?
3. What are "cookies" and do I have to have them?
4. Do I need Flash?
5. What about my security?
6. Some pages show "yahoo" in the domain name. Does Yahoo host some of your store!?

1. My screen looks weird. How can I fix this?

This site is best viewed using Internet Explorer 5.5 or higher at a screen resolution of 1024x768 pixels. If you aren't using Internet Explorer 5.5 (or higher), you may encounter problems navigating to select areas of the store, viewing certain product information or using all of the online ordering features available. You may download the latest browser by clicking here.

Please note that we do not sponsor or warrant third party software products, and the foregoing link is provided for convenience only. If you are still having trouble, please Contact Us.

2. The "Add to Cart" and "CART" buttons are not working properly - what's wrong?

You must enable your browser to accept our website's cookies and JavaScript code, or the website will not function properly. You might also try using the Internet Explorer (version 5.5 or higher) web browser if you are currently using a different browser.

Please note that we do not sponsor or warrant third party software products, and the foregoing link is provided for convenience only. If you are still having trouble, please Contact Us.

3. What are "cookies" and do I have to have them?

A cookie is a small file that is stored on your computer so that when you visit us again, we'll know who you are. It allows you to view information in your shopping cart for several days. Your computer must accept cookies for you to place an order on shop.adidasgolf.com.

4. Do I need Flash?

Yes, you need Flash to navigate at shop.adidasgolf.com. Flash is a safe, very common third-party web browser plug-in. You may download the latest version of Macromedia Flash Player by clicking on the icon below.

Please note that we do not sponsor or warrant third party software products, and the foregoing link is provided for convenience only. If you are still having trouble, please Contact Us.

5. What about my security?

Your security is of utmost importance to us. shop.adidasgolf.com uses industry-standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information. Our security measures are also constantly reviewed and updated to ensure information received online is safe from unauthorized access and use. adidas GOLF is dedicated to protecting the privacy of all visitors to our website, so you can shop and browse with convenience and confidence.

An athlete can't play without confidence, and you shouldn't do business with a company that doesn't offer you complete confidence in its security practices. Our goal is to deliver.

6. Some pages show "yahoo" in the domain name. Does Yahoo! host some of your store?

Yes, Yahoo! provides the eCommerce platform for shop.adidasgolf.com for the safest online shopping experience.